Monday, December 12, 2016

Confidence…It helps!

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It doesn’t come as a surprise to any of us, that the more confident we are, the more likely we will succeed. Discounting those who are overconfident (they too can succeed).

Most common sense is eventually supported by theory where studies show what works in the real world. For example,

Employee Engagement

Beyond traditional motivation, Employee Engagement notes the importance of Employee confidence in that they have the knowledge, skills, tools and support to do a fine job.

Reported results include:

  • higher productivity (e.g. 21% Gallup, 25% Conference Board of Canada),
  • higher profitability (22% Gallup, Business Journal, June 20, 2013)
  • revenue growth (2.5 times higher Hay Group, Aug. 13, 2009 news release)
It’s no surprise when research supports common sense.

Organizational Behaviour

Studies also show that Employees respond to their Managers behaviour towards them. Where low confidence is expressed, either overtly or subtly, Employees perceive it and performance can drop. (Employees are very attuned to messages Managers send out,
knowingly or not)

Fortunately, where the Managers’ behaviour changes to express confidence, previously lower performance has been shown to improve.

The key points are that, Managers matter, and confidence matters.

Intuitively, we all know this, but amidst the weekly rat race, we need to remind ourselves to act on it and plan how to enhance Employee confidence over time.

So, you can choose to:

  • Thank them for a job well done
  • Point out how their work helped, or solved a problem
  • Encourage more autonomy or control
  • Delegate more (but only where it’s welcome)
  • Offer additional development or training
  • All of the above, or,
  • Additional ideas you can think of.
Posted by Dan Furlan at 2:45 PM 0 Comments

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