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Wednesday, April 13, 2011

MUTUAL EXPECTATIONS: CONFIRMING PRIORITIES

New Employees face a barrage of information, priorities and other distractions that can effectively bewilder them in a new job. Even after some time, it may still take a while to sort out what the key priorities are, amidst all the messages they receive.

At the same time, as Managers, we want to get key messages through, to build performance as effectively and as soon as possible. We need to cut through the fog!

Let’s recognize new Employees’ need for clear, logical messages to help them get started. Once that basic foundation is established, more detailed steps can be built on it.

Smart Managers initially clarify the basics of the employment relationship with newcomers, by early discussion of Mutual Expectations on either side, Employee and Employer. Above all else, what are key points Managers want Employees to understand and act on?

The key messages charted below enable newcomers to clearly understand what they should expect from the employer and, what the employer expects from them. We can more effectively launch new Employees with a short discussion of these basics to establish the working relationship going forward.

EMPLOYER

Our obligation to Employees is to:
  • Provide a safe, secure, workplace.
  • Provide fair pay & benefits.
  • Provide training & guidance to learn the job.
  • Provide resources & support to get the job done.
  • Provide assistance & problem solving when issues arise.

EMPLOYEE

Your obligation to the Employer is to:

  • Show up every day, on time, to do the job.
  • Do the best job you can.
  • Work well with other people.
  • Where issues arise, let your Manager know about it.
  • Try to make things better on a continuous basis.

This is a start. Managers then need to ensure they demonstrate their availability to consult, and openness to discuss, any relevant topics. This keeps both parties better informed, and establishes a solid communication relationship going forward.
Posted by admin admin at 12:30 PM

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